The Administration Department is responsible for providing support to Team Members and Directors, as well as the waterpark as a whole, including clerical, receptionist, and project-based work. Department also conveys information to Team Members and Directors by receiving and transmitting messages, mail, facsimiles, packages, deliveries, etc. This department serves as a liaison between the waterpark and Guests, assisting with answering questions and responding to Guest requests in person as well as on the telephone.

The Cash Control Department assists in the handling of all cash operations at the waterpark, helps in providing end of day and daily reports, oversees all cash control policies regarding cashiers and security, and performs light bookkeeping and accounting functions.

The Food & Beverage Team Member will provide excellent Guest service in a fast paced, high volume environment. They will serve quality food efficiently, while maintaining a friendly, positive disposition. They will follow all health department requirements and maintain a clean working environment. They will operate cash registers with accuracy and integrity. They will prepare and cook food products to the proper specifications. They will maintain a safe environment for both Guests and fellow Team Members. Some positions require employee to be at least 18 years of age.

The Front Gate Department greets and welcomes Guests in a courteous, proper and efficient manner. This department is responsible for operating cash registers to sell admission tickets, monitor turnstiles for entry, exit, and re-entry into the waterpark, assist in bag checks, parking lot duties, and handling Guest concerns.

The Maintenance Department Team Members maintain restroom areas, grounds, and all buildings to ensure functionality. This department also operates equipment to clean pools and slides, and may be required to handle some chemicals using proper equipment. Must be 18 years of age for most positions.

The Park Services Department maintains restroom areas, grounds, and all buildings to ensure cleanliness. Park Services Team Members constantly walk through, straighten, and clean public areas, and empties waste receptacles. This department may also operate equipment to clean pools and slides, and may be required to handle some chemicals using proper personal equipment. Must be 18 years of age for some positions.

The Water Safety Department maintains the safety of the waterpark Guests by overseeing assigned areas. After receiving their certification from Cowabunga Bay, Lifeguards protect and assist distressed swimmers in times of need, they also communicate with Guests regarding safety issues. Lifeguards attend weekly in-service meetings, and maintain a clean working environment. The Water Safety Department Attraction Operators oversee the operation and attendance of the waterpark attractions.

A Birthday Coordinator is responsible for providing support to the Group Sales Department, as well as the waterpark as a whole. Coordinators must feel comfortable with receptionist skills, hosting, and serving small/large groups. This department serves as a liaison between the waterpark and Guests, assisting with planning birthday parties, answering questions, and responding to Guest requests in person as well as on the telephone. A food handlers card is required for this position.